ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.

Pay: $70,000.00 - $75,000.00 annually

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Essential Functions

• •Manage the Facilities Help Desk, serving as the primary point of contact for building operations issues.
• •Maintain a proactive and responsive approach to addressing customer inquiries and concerns, ensuring high levels of satisfaction.
• •Utilize Service-Now platform to efficiently manage work: create, assign, and categorize work orders. 
• •Regularly monitor and update the status of work orders to ensure timely resolution.
• •Facilitate effective communication with customers regarding pending or unresolved issues.
• •Manage conference room reservations and maintain up-to-date calendars to optimize space utilization.
• •Collaborate with meeting organizers, event manager, and facilities to ensure seamless event planning and adherence to company guidelines.
• •Utilize Visio Pro Software to create detailed event diagrams, providing visual setup configurations for organizers.
• •Collaborate and coordinate with various supportive departments, including Building Security, Food Services, Audio Visual, Engineering, and Janitorial Services to streamline operations and enhance overall efficiency.
• •Conduct monthly building inspections alongside the district manager and clients to ensure the highest standards of cleanliness, building operations, and customer satisfaction.
• •Provide support to the Facilities Department in various special projects, such as employee relocations, furniture installations, and equipment maintenance.
• •Ensure seamless execution of projects while prioritizing safety, efficiency, and client satisfaction.
• •Serve as the primary on-site point of contact for maintenance requirements, promptly addressing issues and coordinating resolution efforts.
• •Demonstrate a proactive approach to identifying and addressing potential maintenance issues to maintain optimal building functionality.
• •Cultivate and maintain close, positive relationships with internal stakeholders and clients to ensure their needs are met effectively.
• •Identify opportunities for process improvements and implement strategies to enhance operational efficiency and customer satisfaction.
• Performs other duties as assigned or requested.

• Proven knowledge of MS Office including word, outlook, excel and powerpoint.
• Proven experience in help desk management.
• Bilingual in English/Spanish required.
• Knowledge of Visio Pro Software
• Good communication skills both written and verbal.

Please note this job description is not designed to cover or contain a comprehensive listing of duties that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

ABM offers a comprehensive benefits package including health insurance (medical, dental and vision), 401(k) plan with immediate vesting, short and long-term disability, PTO, paid holidays and more.

ABM values the rich diversity of its workforce. We strive to foster a work environment of respect and engagement that harnesses our workforce’s diversity to our common goal of providing prompt and superior client service. 

ABM participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los Estados Unidos.

ABM is an EOE (Minority / Female / Veteran / Disability / Gender Identity / Sexual Orientation) and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

•ABM does not sell or share your personal information.

•We collect basic personal details like your name and address, work history, and other employment related personal information. We also collect Sensitive Personal Information like race/ethnicity because we are required to do so by law.

•We collect this information in order to process your employment with us.

•We will keep your information for as long as is required by law. 

Prior to the submission of your personal information, please review our Employee Privacy Notice. If you are from California, please review our California Employee Privacy Notice.